May 2020 Podcast Episode 14 CPG Strategy The Art of the Subscription Box Dustin McAdams Listen to this episode The subscription box market is worth an estimated $15 billion, according to McKinsey. In addition to the convenience factor, this industry’s radical growth is partly due to our transition into a post-COVID world. Dustin McAdams, CEO of petcare subscription service PupJoy, joins the podcast to share what he’s learned in his pursuit of offering the best customer care in the subscription services space. Dustin also shares how he cuts through a cluttered marketplace to offer the greatest products and service to his existing digital customers, while gaining the attention of prospective clients.
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